Delivery & Return
Tips: As the impact of COVID-19,the customs inspection is strict and the flight frequency is reduced, logistics delivery time will be delayed.
Delivery Time = Processing Time + Shipping Time
All items require 3-5 business days to handcraft.
Please note that the shipping address will be taken from PayPal. If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your order. However, we are unable to change the shipping method or address the order is shipped.
After you complete your purchase. You will receive an “Order Confirmation” email (check your spam folder if you can’t find it). Make sure all information is correct. If you have any questions, Please contact us anytime:https://www.messenger.com/t/111572240342874
TRACKING AN ORDER
You’ll receive an e-mail confirmation once your order has been shipped. It will include your order’s tracking number and a direct link to your carrier’s package-tracking site. This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here: Tarck Order
When the carrier returns an undeliverable package to us because of an address issue, you will be charged for reshipping costs. If you require a refund, please note that personalized items have a 30% restocking fee.
RETURNS AND EXCHANGES
90-Days Return / Exchange Policy
Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you and if your order is covered by our 90 Return Policy.
The following reasons are covered by our 90-day FULL COVERAGE Return/Exchange Policy.
1. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
2. You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to mypets.gift.
3. Paint is chipping, crystals are falling off, etc. (We will only replace the item(s) or exchange them for item(s) of equal or lesser value.)
The following reasons are NOT covered by our 90 day return policy, and we are not liable for these issues.
1. Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter the appearance of your mypets.gift product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
2. Products are damaged by misuse, mishandling, or poor maintenance.
3. Silver pieces are tarnished by oxidation and overtime they may appear black. To fix this, please clean the item with a silver polishing cloth to return the item to its original state.
To request a return, please contact our customer service team. One of our representatives will then reply to you via email with instructions. If you require assistance, please contact us online:https://www.messenger.com/t/111572240342874
Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
Customers are able to cancel or change their order for free within 24 hours of purchasing. Please note that all canceled or changed orders of personalized items have a 30% restocking fee after 24 hours..
mypets.gift reserves the right to void refund/return items that show signs of modification, abuse, or damage beyond “normal wear,” as deemed by our jewelry professionals.