Frequently Asked Questions

We Love Answering Questions!

Before you shoot us a message, to make sure we can give you the best service possible, we ask that you first take a look at our FAQ section in case we may have already answered your questions. Our team typically replies to questions within 3 business days.

Please use one of the options below or the contact form to get in contact with our team:

Email: support@pupring.com




    Each one of our product are made from High Quality . We only use the finest material to make sure that you receive the highest quality .

    You may cancel your order any time before it is engraved and shipped. However, Please note that all canceled or changed orders of personalized items have a 30% restocking fee after 24 hours..

    MYPETS.GIFT reserves the right to void refund/return items that show signs of modification, abuse, or damage beyond “normal wear,” as deemed by our jewelry professionals.

    Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.